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Media Relations at Novant Health

Winston-Salem, United States

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p•••••@novanthealth.org

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Novant Health is a nonprofit Carolinas health system

About Novant Health

Novant Health is a not-for-profit, academic medical center-backed health system headquartered in Winston-Salem, North Carolina. It operates an integrated network of 21 medical centers, more than 900 locations and 730+ physician clinics across North Carolina and South Carolina, with 43,000+ team members. novanthealth.org

What they do

Novant Health provides hospital care, emergency services, primary and specialty care, outpatient services, surgery, virtual care, clinical research and medical education. The system also develops digital care tools and technology-enabled care models, including its AI-enabled virtual assistant Aubrey and expanded virtual primary care services. novanthealth.org

Who they serve

Novant Health serves patients and communities across North Carolina and South Carolina through hospitals, physician clinics, outpatient facilities and virtual-care channels. Its services include care for adults and children, emergency and surgical patients, maternity patients and people seeking ongoing primary or specialty care. novanthealth.org

Recent signals

  • June 4, 2026: Novant Health launched Aubrey, an AI-enabled virtual assistant, beginning with a phased perioperative-care pilot in partnership with Qventus for select procedures in the Charlotte region. novanthealth.org
  • July 15, 2026: Novant Health announced 24/7 virtual primary care across North and South Carolina and a partnership with K Health to add a clinical AI assistant to virtual visits. novanthealth.org
  • August 24, 2026: Novant Health announced the expansion of Q-rounds from neonatal intensive care into adult inpatient and intensive-care settings. novanthealth.org
  • April 10, 2026: Novant Health reported 2025 operating revenue of almost $12 billion and $1.2 billion in net income, while describing continued investment in access, affordability and alternative care models. novanthealth.org

Reasons to get in touch

  • Aubrey’s phased pilot for perioperative coordination creates a concrete opportunity to discuss patient communication, escalation design, human oversight and traceability in AI-enabled care workflows. novanthealth.org
  • Novant Health’s July 2026 expansion of 24/7 virtual primary care, including a K Health clinical AI assistant, provides a basis for discussing how digital intake and virtual visits can work alongside established clinician relationships. novanthealth.org
  • The system’s August 2026 implementation of Q-rounds across pediatric, adult inpatient and intensive-care settings raises practical questions about family communication and real-time coordination during hospital rounds. novanthealth.org
  • Novant Health reported 218,000+ surgeries and 8.6 million physician clinic visits in 2025, making operational consistency and patient-flow coordination relevant areas for discussion. novanthealth.org

Questions worth asking them

  • What results will Novant Health use to evaluate Aubrey’s perioperative pilot beyond patient engagement, particularly for escalation accuracy and care-team workload? novanthealth.org
  • How is Novant Health integrating its new 24/7 virtual primary care model with in-person care, MyChart and existing primary-care relationships? novanthealth.org
  • What lessons from extending Q-rounds into adult inpatient and intensive-care units could inform broader patient- and family-communication workflows? novanthealth.org

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