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Customer support team at Revolut

London, United Kingdom

Verified Email Address

s•••••@revolut.com

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Global digital banking and financial services platform

About Revolut

Revolut is a London-based financial technology company providing digital banking, payments, spending, saving, investing, transfers, and business-finance products through its app. It operates across more than 140 countries and regions, with more than 80 million personal customers and over 30 countries where it operates as a bank. revolut.com

What they do

Revolut provides app-based financial services including current-account functionality, cards, international transfers, payments, savings, investments, lending, crypto services, travel-related products, and business-finance tools. Its customer-service model combines in-app human support with AI Support for troubleshooting and an AI Revolut Assistant, now branded AIR, for account insights, budgeting, travel information, and selected in-app actions. revolut.com

Who they serve

Revolut serves individual consumers, families and younger users, travellers, investors, and businesses ranging from small companies to larger corporate customers. Product availability varies by country, and the company says more than 750,000 companies use Revolut Business. revolut.com

Recent signals

  • On April 9, 2026, Revolut announced AIR, an in-app AI assistant designed to provide financial insights, support selected account actions, and assist with travel-related tasks; rollout began in the United Kingdom. revolut.com
  • Revolut reported that average customer-support resolution times fell 40% in 2025, while its AI chatbot handled about 75% of customer questions; it also described a support operation spanning more than 40 countries. revolut.com
  • Revolut’s 2025 annual report says the company opened a global headquarters in London and a Western Europe headquarters in Paris. revolut.com
  • Revolut says it received a UK banking licence in 2026 and is pursuing a broader programme of banking and payment authorisations across international markets. revolut.com

Reasons to get in touch

  • AIR’s expansion creates a relevant discussion about how automated assistants should distinguish financial information from regulated financial advice, particularly when they use customers’ spending, investment, and account data. revolut.com
  • Revolut reported a 40% reduction in average customer-support resolution times during 2025 and says its AI chatbot handles about 75% of questions, making support quality, escalation, and measurement a substantive area for discussion. revolut.com
  • The opening of a global headquarters in London and a Western Europe headquarters in Paris reflects Revolut’s continued shift from fintech scale-up toward a multi-market banking structure. revolut.com
  • Revolut’s expansion of banking licences and authorisations increases the operational importance of consistent customer-service, compliance, and product experiences across jurisdictions. revolut.com

Questions worth asking them

  • As AIR moves from answering questions to taking actions in the app, which types of requests require human review or additional customer confirmation?
  • How does Revolut measure whether AI Support resolves an issue correctly rather than simply ending the conversation quickly?
  • With Revolut operating as a bank in more markets, which customer-service processes have been hardest to standardise across different regulatory environments?

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