Customer support team at Turing

San Francisco, United States

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s•••••@turing.com

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Turing builds AI systems, data, and enterprise agents

About Turing

Turing is a San Francisco–headquartered AI company that works with frontier AI labs on training data, evaluations, and reinforcement-learning environments, while also deploying agentic AI systems for enterprise workflows. Its public materials describe three main areas: frontier-AI advancement, custom enterprise AI systems, and AI talent services. turing.com

What they do

Turing develops datasets, benchmarks, evaluations, and AI-training infrastructure for software engineering, enterprise knowledge work, and STEM. It also builds and deploys custom AI agents and workflow systems for enterprises; its own support operation uses Alan, an AI agent that handles support conversations and can transfer issues to human agents. turing.com

Who they serve

Turing serves frontier AI laboratories and enterprises in sectors including financial services, life sciences, healthcare, retail, automotive, and consumer packaged goods. Its enterprise work focuses on applying AI to complex, mission-critical workflows, while its talent and data offerings support organizations developing or operating AI systems. turing.com

Recent signals

  • Turing’s CoreAI platform is publicly described as a tenant-aware enterprise agent platform with connectors, reusable agents, approvals, audit logs, evaluations, traces, and FinOps controls; the page was crawled in late September 2026. platform.coreai.turing.com
  • On September 23, 2026, Turing introduced CompanyBench, an evaluation suite using historical operational data from a fintech company and grading agents on multi-system business tasks. turing.com
  • On September 7, 2026, Turing introduced CEO Bench, a benchmark based on a simulated company covering finance, contracts, HR, operations, marketing, and customer support. turing.com
  • On May 14, 2026, Turing announced that it was joining Anthropic as a launch partner to customize Claude Enterprise for enterprise-agent deployments. turing.com

Reasons to get in touch

  • Turing’s CoreAI platform publicly emphasizes tenant-aware access, approvals, RBAC, audit logs, run tracing, evaluations, and cost controls; useful discussion could focus on how these controls are applied consistently across agent development and production deployments. platform.coreai.turing.com
  • Turing announced a May 14, 2026 launch-partner relationship with Anthropic to customize Claude Enterprise for enterprise agents, creating a reason to discuss governance across model customization, integrations, and human decision authority. turing.com
  • Turing introduced CompanyBench on September 23, 2026, an evaluation suite based on operational data and tasks from a real fintech company; this creates a concrete basis for discussing how agent behavior is measured beyond final-answer accuracy. turing.com
  • Turing introduced CEO Bench on September 7, 2026, using a simulated company to evaluate long-horizon financial and operational work; a useful conversation could examine policy adherence, tool use, and escalation behavior in multi-step enterprise tasks. turing.com

Questions worth asking them

  • How does Turing distinguish a successful agent outcome from a successful and policy-compliant execution path in benchmarks such as CompanyBench? turing.com
  • Which governance controls are mandatory across the CoreAI platform, and which are configured separately by each enterprise tenant? platform.coreai.turing.com
  • As Turing deploys agents into longer-running enterprise workflows, what types of behavior require automatic blocking, approval, or human escalation? platform.coreai.turing.com

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