Unknown

Unknown

Unknown at Air India Group

India (global travel group) or global enterprise

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g•••••@airindia.com

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India-based airline group with full-service and low-cost carriers

About Air India Group

Air India Group is an India-based aviation group comprising full-service airline Air India and value carrier Air India Express. Following the 2024 mergers of Air India with Vistara and Air India Express with AIX Connect, the group is pursuing a multi-year transformation programme focused on fleet, network, technology and operational integration. airindia.com

What they do

The group operates scheduled passenger air services across India and international markets, with Air India serving as the full-service carrier and Air India Express as the value carrier. Its digital customer-support and booking infrastructure includes AI.g, a generative AI agent that answers travel questions and can initiate group-booking requests for parties of ten or more. airindia.com

Who they serve

Air India Group serves individual leisure and business passengers, families, large travel groups and corporate travellers moving within India and between India, Asia, Europe, the Gulf, North America, Australia and other international markets. Its network also supports connecting itineraries through airline partnerships and interline arrangements. airindia.com

Recent signals

  • Air India and Air India Express now form the group’s full-service and value-carrier structure after the Air India–Vistara and Air India Express–AIX Connect mergers completed in October and November 2024. airindia.com
  • Air India’s booking FAQ states that AI.g can collect requirements for group bookings of ten or more passengers and raise the request with the airline team. airindia.com
  • In September 2025, the group announced plans to begin operations at Navi Mumbai International Airport with 20 daily departures and scale to 60 daily departures by winter 2026. airindia.com
  • In May 2026, Air India expanded Maharaja Club so members could earn and redeem points on eligible Air India Express flights to more than 55 destinations. airindia.com

Reasons to get in touch

  • AI.g is being used for customer support and group-booking intake, creating a practical discussion point around how generative AI is governed when requests move from self-service into airline fulfilment workflows. airindia.com
  • The group announced a phased expansion at Navi Mumbai International Airport, from an initial 20 daily Air India Express departures to a stated target of 60 daily departures by winter 2026. airindia.com
  • Air India Group has continued integrating the two-carrier structure, including a 2026 expansion allowing Maharaja Club members to earn and redeem points on eligible Air India Express flights. airindia.com
  • The group is modernising operations through fleet investment, cabin retrofits and flight-optimisation technology deployed across Air India and Air India Express aircraft. airindia.com

Questions worth asking them

  • How is AI.g’s group-booking workflow separated between automated intake, policy checks and human fulfilment?
  • What operational role does Navi Mumbai International Airport play in the group’s planned domestic and international network growth?
  • How is the expanded Maharaja Club integration affecting loyalty economics and customer behaviour across Air India and Air India Express?

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