Office of Experience | Chicago Digital Agency

Chicago digital experience and technology agency

About Office of Experience

Office of Experience (OX) is a Chicago-headquartered agency founded in 2014 that combines strategy, creative, research, marketing, engineering, and technology implementation. Its work spans B2B and B2C ecommerce, digital transformation, customer-experience platforms, product innovation, and digital campaigns for organizations including Mack Trucks, SRAM, Dot Foods, ASCM, and DailyPay. officeofexperience.com

What they do

OX develops digital experiences and supporting technology, including ecommerce platforms, customer-experience platforms, websites, digital products, brand and marketing programs, user research, experience strategy, system integrations, and AI-related innovation work. Its listed platform partnerships include Adobe, commercetools, Contentful, Optimizely, Salesforce, Shopify, Shopware, WordPress, and Znode. officeofexperience.com

Who they serve

The agency works with ambitious and forward-looking organizations across B2B and B2C markets, particularly those managing complex ecommerce, digital transformation, customer-experience, marketing, or technology challenges. Its published case studies include work for manufacturers, distributors, associations, financial-services companies, technology firms, and consumer brands. officeofexperience.com

Recent signals

OX’s site identifies the firm as founded in 2014 and headquartered in Chicago, with work delivered for clients across the globe. officeofexperience.com
The agency currently lists AI & Innovation as an area of expertise, including innovation capability building, ROI assessment, rapid prototyping, MVP development, and digital-transformation roadmapping. officeofexperience.com
OX published recent 2026 insights on AI-generated-content copyright, hybrid B2B/B2C ecommerce, AI-agent buying journeys, and visibility in AI search. officeofexperience.com
Its current case-study portfolio includes recent work involving Mack Trucks, Shamrock Foods, DailyPay, SRAM, Dot Foods, Dexter, ASCM, Best Made Co., D’Addario, and Tate & Lyle. officeofexperience.com

Reasons to get in touch

OX has recently published multiple perspectives on applying AI to user experience, search visibility, and digital buying journeys, creating a relevant basis for discussions about practical AI adoption and measurement. officeofexperience.com
The agency’s current capabilities include AI and innovation, rapid prototyping, MVP development, and digital-transformation roadmapping, so implementation frameworks or evaluation methods for emerging technology may be relevant. officeofexperience.com
OX continues to focus on complex B2B ecommerce, including food-service and distribution use cases such as Shamrock Foods and Dot Foods; expertise in distributor workflows, product data, or hybrid buying experiences could be useful. officeofexperience.com
Its published work spans creative campaigns, platform replatforming, product launches, and digital marketing, making cross-functional delivery or multi-team coordination a relevant discussion area. officeofexperience.com

Questions worth asking them

How is OX deciding which client problems are best suited to AI experimentation versus conventional research, design, or engineering work?
What patterns are you seeing in B2B ecommerce projects where distributors serve both organizational buyers and more self-directed purchasers?
When a client’s platform has become a constraint, what evidence helps OX distinguish between optimizing the existing system and replatforming? officeofexperience.com

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About Office of Experience

What they do

Who they serve

Recent signals

Reasons to get in touch

Questions worth asking them

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